Order process and payment
With iDeal you can pay online via the trusted online payment environment of your own bank. Do you want to pay by credit card? Then it is possible to pay with Visa or Mastercard. Belgian customers pay quickly and easily with Bancontact. The following banks are affiliated: ABK Bank, Argenta, AXA Bank, Bank J. Van Breda, Belfius, Beobank, BNP Paribas Fortis, bpost bank, CBC Banque, CPH Banque, Crelan, Deutsche Bank, Fintro, Hello Bank, ING Belgium, KBC Bank, Keytrade Bank, Nagelmackers, Record Bank and VDK Spaarbank.
You can use your gift card in the store. Unfortunately, the code on the gift voucher does not (yet) work as a discount code in our webshop. Would you prefer to spend the gift voucher online? Note the code and amount in the comments field during checkout. We will refund the amount of the gift voucher to your account within 14 days.
Of course. The invoice will be sent together with the confirmation email or you can download it later via your account.
Log in to your account to view all your invoices.
Are you a business customer? Please contact our customer service before placing an order. Unfortunately, we cannot (yet) handle this via the webshop.
Please check your spam inbox. Have you not received anything yet? Send an email to klantenservice@hay.nl. We will then ensure that you receive confirmation of your online purchase.